Our staff includes certified project managers and strategic consultants. With our technological expertise, we can fulfill managerial and leadership roles to streamline your technology departments. Your business is our business.
Technology transforms strategic direction. We excel at Problem Management and Change Management. Our staff values your uptime as much as you do and will communicate transitions clearly.
We also maintain direct relationships with hardware and software manufacturers and vendors. We will serve as a liaison between you and your technology partners so that you can focus on what's important.
Our staff is experienced in managing hardware as well as people. We ensure accurate records are kept on the location, specifications and usage of all equipment. We plan and manage the optimal functioning lifespan of our client's IT assets, and plan for their upgrade, retirement and/or replacement in an ongoing fashion.
Using industry-standard tools and procedures, we document and assess a client’s network, looking for areas of vulnerability, bottlenecks, service gaps and other concerns about the network in its ability to support the your business services and requirements.
We do the same for workflows. We help our clients document, analyze, and standardize the most efficient way for employees to use the network to effectively support your business.
We author custom reports at a high-level or full of technical analysis for clients that tie network and IT performance to their core business functions. Issues such as availability, downtime, industry or security compliance, data backup and others are linked to their impact on those business functions. Technical reports cover all aspects of Operating System status and functionality as well as hardware metrics.
We can supply scheduled reports showing actual licenses consumed of a specific application, compared to the number of installations of that application. This allows clients to stay compliant with their vendor software licensing agreements.
Our professionals have the experience, technical knowledge, and patience to understand how your business works and how to make it work better. We'll use our systems knowledge to put together the perfect IT solution for your business.
MIS offers network design and implementation of LANs, WANS, VPN, VLANs, WLANs and alternative wireless networks, to build a network that matches your needs. The network can be as simple as a file and printer sharing environment with a half dozen users, or a fully-integrated multi-site domain, or a forest with thousands of users that offers unified messaging services, VoIP, and streaming media, with a comprehensive systems and data backup solution.
MIS designs and implements business unified communication systems (such as Microsoft Lync) that are customized to suit clients' needs. We regularly implement VoIP, messaging, voicemail and other telephony component support.
MIS offers various types of virtualization solutions to its clients. Depending on the needs of the clients, virtualization can allow the client to lower hardware costs, increase the availability of its systems or services, reduce time and effort from disaster recovery, improve both server efficiency rates and data storage utilizations.
Our security experts recognize that each client needs to reach its own unique balance between usability and security. We'll select the right tools, techniques, and policies to work with you to create and maintain a secure and usable environment within your budget.
Understanding that businesses cannot rely on cookie-cutter solutions, we offer custom development solutions that meet the unique needs of its clients. Our web development solutions adhere to web standards (such as HTML5 and CSS3), and address all usability needs.
We can build custom web applications to suit your needs. We have experience building usable, user-friendly applications that take full advantage of modern web technologies. A well-built, responsive web application can easily serve as a dynamic mobile application.
Recognizing the legal, ethical, and business needs for web accessibility and usability, we offer clients testing, auditing, designing and coding services. Our staff understands the inherent overlap in machine-readable web standards. In many ways, Search Engine Optimization (SEO) is accessibility. Clients can also take advantages of our SEO services.
We have experience in theming, development, and customization for Drupal, Oracle WebCenter SItes (formerly FatWire), and Wordpress. We can put together a robust site for your company or a personal blog.
We have experience in managing third-party projects as well as running our own. Businesses in the midst of a development project or in need of augmenting their development staff can hire us to oversee the successful completion of projects.
MIS provides a host of top-tier services to maximize efficiency and minimize downtime. Our friendly, knowledgeable staff will work with your staff to quickly and comprehensively resolve any issues they might have.
MIS offers around-the-clock support of servers and core network devices and services. Specifics of the scope of support will be referred to in the client’s service agreement.
The MIS Help Desk offers front-line support services to end-users. It is accessible through our web-based ticketing system and also by phone and email. Our Help Desk is the central communications hub for all client issues and ensures clients are well informed of the progress of their solutions. It also encourages the timely resolution of issues through a well-defined escalation process.
MIS can remotely maintain and service client servers from our Help Desk. Everything from regular maintenance to troubleshooting and remediation can be conducted remotely, and reduces the need for on-site technician support, reducing costs to clients.
We also offer hands-on support. This enables clients to get the best out of their computing resources and includes assistance with support, maintenance, planning and minor training issues.
Having gained its 8(a) certification from the U.S. Small Business Administration on January 31, 2011, MIS joined the 8(a) Business Development (BD) program. As a certified 8(a) firm, MIS is eligible to solicit and secure contracts from federal agencies.
The MIS Department, Inc. also holds an MBE Certification with the City of Chicago, Cook County, and the State of Illinois.